Privacy Policy

ZERO PLUS Privacy Policy

As an AI-based independent film OTT platform, ZERO PLUS prioritizes the protection of users’ personal information above all else. This policy details how personal information collected, used, and stored during the use of our service is handled.

1. Categories of Collected Personal Information

  • Mandatory Information:
    • Information required for membership registration and identity verification, such as name, email address, and phone number
    • Payment information (if applicable): The minimal information necessary for secure transactions
  • Optional Information:
    • Data for providing personalized services, such as preferred content, viewing history, and genres of interest
    • User feedback and inquiries

2. Purposes of Collecting and Using Personal Information

  • Service Provision:
    • To facilitate membership registration, deliver content, provide customer support, and operate the service using the basic information collected
  • Personalized Services:
    • To analyze users’ viewing histories and preferences for the purpose of recommending personalized content and improving the service
  • Marketing and Customer Communication:
    • To provide information about events, discounts, and new releases for marketing purposes with the user’s consent (note that no separate official update channel is operated)
  • Legal Compliance:
    • To fulfill legal obligations and resolve disputes in accordance with applicable laws

3. Storage and Disposal of Personal Information

  • Retention Period:
    • Personal information is retained for the period specified by applicable laws and is securely disposed of once that period expires.
  • Security Measures:
    • Personal information is managed securely through the implementation of up-to-date security technologies such as encryption and access restrictions.

4. Provision of Personal Information to Third Parties

  • In principle, users’ personal information is not provided to external parties.
  • However, if required by law or necessary for cooperating with partner companies to provide the service, only the minimum required information is provided—with prior consent where applicable.

5. Use of Cookies and Similar Technologies

  • Purpose of Using Cookies:
    • Cookies are used to identify users, provide the service, offer personalized recommendations, and perform statistical analysis.
  • Cookie Management:
    • Users may refuse or delete cookies through their browser settings; however, this may limit some service functionalities.

6. User Rights and How to Exercise Them

  • Rights:
    • Users have the right to request access, correction, or deletion of their personal information.
  • How to Exercise These Rights:
    • Requests can be made via the customer support email or contact number, and ZERO PLUS will promptly act in accordance with applicable laws.

7. Measures to Protect Personal Information

  • Technical Measures:
    • Implementation of the latest security solutions, regular security updates, and ongoing monitoring
  • Administrative Measures:
    • Conducting internal training on personal information protection, strengthening access controls, and performing regular audits

8. Protection of Children's Personal Information

  • ZERO PLUS prohibits the collection of personal information from children under the age of 13 and will immediately delete such information if inadvertently collected.

9. Changes to the Privacy Policy

  • This policy may be amended due to service improvements or changes in the law, and any updates will be posted on the ZERO PLUS website to notify users.

If you have any questions, please contact us at [customer support email or contact number].